Purchases, subscriptions, and refunds.

Prices and Stripe

Prices, currency, applicable tax, shipping and other charges are displayed before payment. Stripe processes payment and billing information under its own terms and privacy practices. IFOST does not directly receive complete card or bank-account details. International customers are responsible for duties, customs charges and local taxes not collected at checkout.

Subscriptions and trials

A subscription renews for the period shown at checkout until cancelled. A trial converts to a paid subscription only as described at sign-up. You may cancel at any time through the available account or Stripe billing control, or by emailing [email protected]. Unless the product terms say otherwise, cancellation stops renewal and access continues until the end of the paid subscription period.

Usage-billed services may include valid usage already incurred in a final charge. The Emailbot service terms explain its usage calculation and cancellation timing.

Digital and physical products

The Industrial Linguistics Store provides the detailed terms for digital delivery, SCORM licensing, physical fulfilment, change-of-mind returns and Japan-facing sales disclosures. See the Store purchase and refund terms and 日本語の販売条件.

Refund policy

We refund duplicate charges and billing errors. We will provide a full refund of a first subscription or usage charge requested within 14 days where use was minimal, and consider other accidental or disputed charges generously according to the circumstances. For a service failure, faulty product, material mismatch or non-delivery, we provide the remedy required by law.

Send the account email, order or invoice reference, date and reason to [email protected]. Approved refunds are submitted to Stripe within five business days. The customer's bank or payment provider controls when the credit appears.

Mandatory rights

Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law and mandatory rights in the customer's location.